Frequently Asked Questions

1. Do I need to register?

No, you do not need to register. You can checkout as guest.

2. What types of payment do you accept?

We accept most credit cards, Google pay, Apple pay, iDEAL and PayPal.

3. How can I contact Customer Services?

If you want to contact us, please send an email to webshopnl@bacardi.com and don't forget to include your order number in the email in you have a question regarding your order.

4. Do you offer personalisation?

Yes, via our partner. See section personalised products

5. Are other items going to be added to the Bacardi webshop?

From time to time, we will add new products. If you want to be the first to know about new products, sign up for the newsletter.

6. How do you deliver orders?

We ship the orders via PostNL.

7. When will I receive my order?

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has been shipped.

8. How can I track my order?

You will receive an email with tracking information when your order is shipped.

9. Can I order Bacardi bottles via the webshop?

No, our webshop only offers Bacardi merchandise. We do offer personalized bottles via our partner. See section personalised products

10. What if I need to cancel or amend my order?

We try to ship orders as quickly as possible. For this reason, we can not guarantee that we will be able to cancel or amend your order after it has been placed. If you need to do so, please contact us immediately at webshopnl@bacardi.com and we will do our best to cancel or amend your order.
If your order has already been handed over to the courier, please see our return policy for further instructions.

11. What if there is an issue with my order once I receive it?

Please contact us at: webshopnl@bacardi.com
If the product is damaged we will refund you as per our refund and return policy.

12. What is the refund and return policy?

You must return any unwanted merchandise in original packaging within 14 days of delivery. Returns after this time will not be accepted.
Please check our full terms of sale via Refund Policy

13. What are the Terms & Conditions?

Please check our full Terms Of Service located on the following link:
https://www.bacardi.com/nl/nl/terms-and-conditions/

14. What is your Privacy Policy?

Please check our full Privacy Policy on the following link:
https://www.bacardi.com/nl/nl/privacy-policy/

15. How do promotional code work?

If you have a discount code, enter it during checkout and the discount will be applied to your order. Please note that provided discount code is only applicable on glassware, barware and apparel.

16. Do you sell gift cards?

No

17. Can I do order by phone?

No, orders can only be placed through the website.